Customer Support Executive (Vietnam)

TL;DR

Customer Support Executive (Fintech): Providing support and issue resolution for existing clients with an accent on technical troubleshooting and multilingual communication. Focus on processing client requests via live chat, phone, and email, and ensuring high accuracy in document verification.

Location: Remote for the first 2-3 months, then must relocate to the Southeast Asia support office in Malaysia

Company

hirify.global is a company providing professional trading services and financial support.

What you will do

• Process client requests and solve issues via live chat, phone, and email.
• Escalate technical issues to specialists using Salesforce or Jira.
• Perform hourly verification of client documents within specific regions.
• Prepare and interpret detailed reports and documentation.
• Attend company seminars to master business functions and meet assessment targets.
• Achieve quarterly KPI targets set by the CS manager.

Requirements

• Proficiency in English and Vietnamese is required.
• Strong client-facing and communication skills.
• Proven troubleshooting and multitasking abilities.
• Customer service orientation.
• Bachelor’s degree in business administration or a related field.

Culture & Benefits

• Comprehensive health and life insurance for employees and their families.
• Generous time off, including 21 days of annual leave and paid sick leave.
• Allowances for meal, transportation, and sports club memberships.
• Coverage for holiday flight tickets and accommodation within yearly limits.
• Education allowance for children’s school and kindergarten fees.
• Learning opportunities including professional certifications and free English courses.

Hiring process

• Initial interview with the Talent Acquisition team.
• English language test and a written assessment.
• Interview with the trainer.
• Final interview.