Customer Service Representative (Order Management)

TL;DR

Customer Service Representative (Order Management): Managing customer orders and delivery alignment within an ERP system with an accent on order processing and cross-functional collaboration. Focus on ensuring process compliance, resolving shipment issues, and maintaining data accuracy in a high-performance sales environment.

Location: Kuala Lumpur, Malaysia

Company

A world leader in secure connectivity solutions for embedded applications, serving automotive, industrial, IoT, and mobile markets.

What you will do

• Enter and maintain customer orders accurately in the ERP system following standard SOPs.
• Manage daily customer inquiries regarding order status, delivery, and documentation.
• Collaborate with Logistics, Supply Chain, and Finance to ensure smooth order-to-cash flow.
• Maintain accurate documentation to support internal controls and audits.
• Update daily trackers, backlog reports, and customer performance metrics.
• Provide feedback on process gaps and participate in the rollout of new SOPs or systems.

Requirements

• Bachelor’s degree in business, Operations, Supply Chain, or a similar field.
• 1–3 years of experience in order management, customer service, or administrative support.
• Basic understanding of ERP systems (SAP experience is a plus).
• Fluent English is essential.
• Strong communication skills and a customer service mindset.

Nice to have

• Good Mandarin skills.

Culture & Benefits

• Online and offline learning opportunities for professional skill development.
• Inclusive work environment with a commitment to diversity, equality, and sustainability.
• High-performance and high-ownership culture focused on urgent execution and results.