Customer Support Consultant (Cantonese and Korean Speaking)

TL;DR

Customer Support Consultant (Cantonese and Korean Speaking): Responding to customer inquiries and processing client requests with an accent on clear communication and compliance with company policies. Focus on issue resolution, troubleshooting, and collaboration with internal teams to ensure timely and accurate responses to client needs.

Company

hirify.global is an independent technology consulting firm providing guidance and solutions to businesses.

What you will do

• Respond to customer enquiries in Cantonese, Korean, and English.
• Process and validate client requests, ensuring compliance with company policies.
• Maintain and update client records to ensure data accuracy and completeness.
• Support issue resolution and troubleshooting for platform users.
• Collaborate with internal teams to ensure timely and accurate responses to client needs.

Requirements

• Bachelor’s degree in Business Administration, Communication, or a related field.
• 1 to 3 years of experience in customer support, client services, or a similar role.
• Strong analytical skills with keen attention to detail.
• Excellent problem-solving abilities and ability to handle complex client requests.
• Strong communication and interpersonal skills with a customer-centric approach.
• Cantonese, Korean, and English fluent.

Nice to have

• Experience in stakeholder management.
• Familiarity with customer support platforms (e.g., Zendesk).
• Experience with generative AI tools for improving day-to-day productivity.

Culture & Benefits

• An international community bringing together 110+ different nationalities.
• An environment where trust has a central place.
• A robust training system with our internal Academy and 250+ available modules.
• A vibrant workplace that frequently gathers for internal events.
• Opportunity to turn your ideas into action and make a tangible impact through the WeCare Together program.

Hiring process

• Brief virtual/phone conversation to get to know you.
• Interviews with the team, including your line manager.
• Depending on the position, you may be asked to take a test (role play, technical assessment, problem-solving scenario, etc.).