Senior Program Manager (Change Management)

TL;DR

Senior Program Manager (Change Management): Leading large-scale process improvement programs to enhance operational performance with an accent on Lean Six Sigma and change management. Focus on optimizing customer support delivery, designing standard operating procedures, and implementing data-driven performance tracking via Power BI and Azure DevOps.

Location: Bellevue, WA

Salary: $130,000 – $145,000 annually

Company

hirify.global is a technology solutions firm that helps organizations unlock value from existing assets by connecting strategy, business solutions, and products to transform and grow companies.

What you will do

• Lead 2–3 concurrent large-scale process improvement programs, ensuring alignment with organizational goals and timely delivery.
• Conduct data analysis, process mapping, and root cause analysis (RCA) to identify and resolve operational inefficiencies.
• Apply Lean Six Sigma and continuous improvement methodologies to optimize customer support and delivery operations.
• Develop and maintain Power BI dashboards and Azure DevOps reports to visualize performance metrics.
• Design and implement standard operating procedures (SOPs), process documentation, and training materials.
• Lead change management initiatives and facilitate value stream mapping (VSM) sessions to prioritize high-impact opportunities.

Requirements

• 10+ years of experience in project and/or program management within complex operational environments.
• 10+ years of hands-on change management experience, ideally using PROSCI or equivalent methodologies.
• 5+ years of experience building and managing Azure DevOps dashboards and Power BI reports.
• Green Belt or Black Belt certification in Lean Six Sigma (or equivalent real-world application experience).
• Proven record of driving continuous improvement initiatives with measurable business impact.
• Excellent written and verbal communication skills with the ability to influence senior stakeholders.

Nice to have

• PMP or PMI certification.
• Experience leading process improvement in customer support or service-oriented organizations.
• Familiarity with SLAs, workforce management, and operational delivery metrics.
• Experience training or mentoring teams in Lean Six Sigma or change management.
• Proficiency in Microsoft Project, Visio, and PowerPoint.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage.
• 401k program and Flexible Spending Account.
• Competitive PTO offerings and Parental Leave.
• Opportunities for professional growth and development in a bold, agile, and diverse environment.