Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing a portfolio of high-value business accounts by driving adoption, retention, and growth for AI-powered solutions with an accent on data-driven business reviews and product expertise. Focus on identifying upsell opportunities, proactively preventing churn, and translating customer goals into effective AI agent workflows.

Location: Must be based in Spain (Barcelona or Madrid); hybrid or remote work permitted.

Компания

hirify.global is an AI-first SaaS company building AI Agents that help businesses deliver exceptional experiences to their users.

Что делать

• Manage a portfolio of Business plan accounts to ensure retention, adoption, and revenue growth.
• Conduct structured onboarding and business reviews centered on measurable customer outcomes.
• Monitor account health metrics to proactively intervene and mitigate churn risks.
• Act as a product expert, providing strategic advice and demos on AI agent capabilities.
• Identify upsell and expansion opportunities through insight-led engagement.
• Collaborate with cross-functional teams to surface customer feedback and resolve technical escalations.

Требования

• 3+ years of experience in Customer Success or Account Management in a B2B SaaS environment.
• Fluency in English and Spanish (both required).
• Eligibility to work in Spain.
• Analytical mindset with the ability to build reports and track usage trends.
• Confident presentation and communication skills for live demos and business negotiations.
• Proactive, self-driven approach to portfolio and account management.

Хорошо, если есть

• Experience with AI products, conversational AI, or chatbot platforms.
• Familiarity with no-code or low-code development tools.
• Experience managing enterprise or high-value accounts.
• Deep knowledge of CS metrics such as NRR, churn, and health scores.

Культура и преимущества

• Hybrid work culture or full remote flexibility.
• 26 days of paid vacation plus an additional birthday day off.
• Flexible schedule and open vacation policy.
• Training budget and internal learning opportunities.
• English and Spanish language lessons provided.
• Flexible compensation benefits via Cobee for employees based in Spain.

Процесс найма

• HR screen (20 min) to discuss experience and logistics.
• Async practical test involving a scenario demonstration using the hirify.global platform.
• Role-play and team interview (60 min) covering technical skills, commercial mindset, and cultural fit.
• Short culture check with the CEO (15 min).