Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Leading strategic initiatives and coordinating execution across various teams to set up customers for success with hirify.global's AI-native data preparation and analysis platform with an accent on project tracking tools and customer journey development. Focus on designing post-launch governance models, creating business review frameworks, and defining long-term success operations.

Location: Must be willing to travel and/or relocate to the company’s various worksites throughout the U.S.

Salary: $179,421.00/Year

Company

hirify.global is the leader in AI-native data preparation and analysis, revolutionizing how the world’s top enterprises turn data chaos into reliable insights.

What you will do

• Lead strategic initiatives by coordinating execution across Customer Success, Sales, Engineering, Product, and Support teams.
• Lead Customer Success, Sales, and Product efforts to set up customers for success and present the product roadmap.
• Develop and enhance OEM partner onboarding and value delivery assets.
• Design post-launch governance models, including SLA alignment and risk tracking dashboards.
• Create business review frameworks and executive success summaries.
• Define long-term OEM success operations, reporting workflows, and scalable templates.

Requirements

• Master’s degree in Information Systems, Computer Science.
• 2 years of experience in a job title with similar duties and skills.
• Skills: Rocket Lane, Asana, ServiceNow, OEM, SLA, QBR & EBR.
• Must be willing to travel and/or relocate to the company’s various worksites throughout the U.S.

Culture & Benefits

• hirify.global covers 99% of employee health insurance premiums and 75% for dependents.
• $200 per month towards remote work, wellness, gyms, massages, facials, and more.
• Flexible PTO.
• Professional development allowance.
• Company sponsored Long Term Disability and Life Insurance, FSA/HSA, dental, vision, and more.
• End-to-end ownership of your projects.