Customer Success Engineer (AI)

TL;DR

Customer Success Engineer (AI): Delivering high-quality technical onboarding, solution design, and hands-on implementation support for a leading AI search platform with an accent on optimizing customer architectures and scaling discovery solutions. Focus on solving complex technical challenges, conducting workshops, and driving adoption through expert guidance and stakeholder alignment.

Location: Must be based in the United States

Compensation: $111,000–$129,729 USD

Company

hirify.global is a market leader in AI Search, empowering over 17,000 businesses to deliver fast, predictive search and browse experiences at scale.

What you will do

• Consult on a variety of customer accounts to deliver tailored technical services.
• Scope, shape, and present technical workshops to drive platform adoption.
• Advise customers on best practices for search implementation and performance optimization.
• Collaborate with Customer Success Managers to ensure long-term account health and technical success.
• Partner with Product and Engineering teams to develop subject matter expertise.
• Resolve technical risks and bottlenecks proactively while documenting all account activities.

Requirements

• Must be based in the United States.
• Functional knowledge of at least one programming language such as JavaScript, Java, PHP, C#, Objective-C, Swift, or Python.
• Experience with REST API, database management, and web development technologies.
• Demonstrated experience delivering technical workshops or training sessions.
• Proficiency in communicating complex technical issues to both technical and non-technical audiences.
• Strong time management and task prioritization skills.

Nice to have

• Familiarity with iOS and Android platforms.
• Experience supporting open-source projects and GitHub communities.
• Knowledge of Shopify, Magento, or Salesforce ecosystems.

Culture & Benefits

• Flexible workplace model prioritizing impact and output over physical location.
• Culture built on values of grit, trust, candor, care, and humility.
• Opportunities to work with a global team and cutting-edge AI technologies.
• Emphasis on autonomy and continuous learning.