Conversational AI & Agentic Support Automation Intern (Salesforce)

TL;DR

Conversational AI & Agentic Support Automation Intern (Salesforce): Enhancing customer support infrastructure using AI within Salesforce Service Cloud and Salesforce Experience Cloud with an accent on implementing Agentforce as an intelligence layer behind the existing chatbot. Focus on enabling customers to manage cases directly within chat, developing AI-driven capabilities, and creating dashboards to analyze case trends.

Location: US-Remote

Salary: $20 - $30 an hour

Company

hirify.global believes data should be a competitive advantage, helping businesses unlock the full potential of their data to drive better decision-making and innovation wherever it resides.

What you will do

• Integrate Agentforce with the existing Coveo chatbot as an intelligence layer.
• Build AI support agents to enable end-to-end case management in chat.
• Connect agents to Salesforce using Flows/APIs to retrieve cases, fetch updates, and post comments.
• Develop AI features such as case summarization, suggested replies, and recommended knowledge articles.
• Create dashboards to analyze case trends, identify recurring issues, and flag high-risk accounts.
• Lead the capstone project to design and deliver an AI-powered support experience showcasing real business impact.

Requirements

• Must be actively enrolled in a college degree program.
• Must be legally authorized to work in the United States.

Nice to have

• Exposure to AI/ML concepts such as generative AI, chatbots, or natural language processing.
• Strong communication, analytical and problem-solving skills with an interest in improving customer experience through technology.
• Strong understanding of Salesforce (Service Cloud/Experience Cloud) or CRM platforms; familiarity with Coveo or search/AI tools is a plus.
• Pursuing a degree in Computer Science, Information Systems, Data Science, or a related field.
• Experience or coursework in APIs, data integration, or automation (e.g., REST APIs, workflows, or similar concepts).

Culture & Benefits

• Regular intern events will be hosted throughout your 12-weeks with us!
• Interns all get a chance to connect with our executive team through panel discussions, 1:1s, Q&A meetings, and events
• Interns participate in workshops geared towards helping new professionals
• Opportunity to travel – we will fly you out for onsite orientation at our Austin, Texas office location!