Principal AI Consultant (Fintech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Principal AI Consultant (Fintech): Bringing financial industry expertise into the AI Center of Excellence with an accent on customer operations, contact center environments, and CX transformation. Focus on applying AI in operationally relevant ways to improve efficiency, service quality, and customer experience.
Location: Remote (US)
Company
software products are used by 25,000+ global businesses to deliver extraordinary customer experiences, fight financial crime and ensure public safety.
What you will do
- Act as the Financial Services SME within the AI Adoption COE.
- Advise on AI use cases, journeys, and value across Financial Services service environments.
- Support strategic customer and internal engagements with industry-specific insight.
- Educate internal teams on Financial Services trends, service models, and AI opportunities.
- Contribute to industry playbooks, messaging, and best practices.
- Surface recurring customer needs and market shifts to product and strategy leaders.
Requirements
- 12+ years of experience in Financial Services operations, contact center leadership, CX transformation, digital servicing, consulting, or industry advisory.
- Deep expertise in Financial Services segments such as banking, lending, mortgage servicing, insurance, wealth management, fintech, or financial BPO.
- Demonstrated experience advising on, implementing, or operationalizing AI and automation use cases within Financial Services service or operations environments.
- Strong understanding of customer service and contact center operations in Financial Services environments.
- Strong knowledge of customer journeys, service processes, and common friction points in regulated or trust-sensitive environments.
- Strong executive communication, facilitation, and consulting skills.
hirify.global-to-have"> to have
- Experience working with large enterprise Financial Services organizations.
- Experience in contact center transformation, self-service, workflow redesign, or operational excellence.
- Familiarity with , Genesys, Five9, or similar platforms.
Culture & Benefits
- is an equal opportunity employer.
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