Sr. Manager, It Support

TL;DR

Sr. Manager, IT Support: Overseeing the IT experience for internal hirify.global employees in multiple locations and regions with an accent on driving new ideas and automations. Focus on managing a large team of IT support professionals and continuously evolving the services they provide.

Location: United States - Texas - Austin

Salary: $156,500.00 to $219,000.00. Employees in this role have the potential to increase their pay up to $250,500.00

Company

hirify.global brands power global travel for everyone, everywhere.

What you will do

• Lead and develop a team of analysts (and their managers), fostering collaboration, high performance, and wellbeing.
• Own delivery for defined domains, expanding scope and feature sets while ensuring high-quality outcomes.
• Plan and manage resources across locations, including capacity planning, allocation, and optimal utilization.
• Drive operational enhancements and process improvements, including automation, to increase efficiency and productivity.
• Manage support operations, ensuring adherence to procedures, monitoring performance, and addressing trends in issues.
• Collaborate closely with product and business stakeholders to shape the product roadmap and ensure technology solutions drive business outcomes.

Requirements

• 8+ years of professional experience with a Bachelor’s degree, or 6+ years with a Master’s degree.
• 3+ years of people management experience leading teams and/or managing managers.
• Strong proficiency in multiple technologies or programming languages, with advanced knowledge across multiple domains.
• Proven ability to make and justify well-defined technology choices to both technical and non-technical audiences.
• Demonstrated success delivering complex, cross-team solutions and operational or support improvements.
• Experience driving process improvements and automation to improve efficiency and reduce costs.

Nice to have

• Bachelor’s or Master’s degree in a technical field (e.g., Information Technology, Computer Science, Statistics, Data Science) or equivalent experience.

Culture & Benefits

• Full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources.
• Named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
• Committed to creating an inclusive work environment with a diverse workforce.