Senior It Service Analyst

TL;DR

Senior IT Service Analyst: Managing complex ITSM processes, leading root cause analysis, and driving continual service improvement initiatives with an accent on governance and compliance activities. Focus on delivering operational excellence and outstanding customer experience within a globally distributed team.

Location: Home Office - Texas

Salary: 90,000.00 - 120,000.00

Company

hirify.global simplifies security for global businesses and governments with its all-in-one, cloud-native platform.

What you will do

• Investigate and resolve complex ITSM issues, leading root cause analysis to prevent recurrence.
• Lead process reviews and document findings to drive continual improvement.
• Mentor and support junior analysts, sharing knowledge and best practices.
• Maintain and manage the Known Error Database.
• Administer the Configuration Item (CI) register and ITSM toolset data.
• Coordinate service-related communications across stakeholders.

Requirements

• Strong experience in ITSM and IT governance.
• ITIL Foundation certification or higher.
• Excellent problem-solving and communication skills.
• Proven experience mentoring junior staff.
• Applicants must have the right to work in the location to which you have applied.

Nice to have

• Hands-on experience with ITSM platforms.
• Knowledge of scripting or automation tools.

Culture & Benefits

• Fair and equitable compensation practices.
• Paid time off policy.
• Region-specific benefits.
• Inclusive and diverse workplace.