Account Program Manager, Success

TL;DR

Account Program Manager, Success (SaaS): Leading complex, customer-facing initiatives across product, engineering, operations, and GTM teams with an accent on setting the operating cadence, aligning executives, and managing scope/schedule/risk. Focus on ensuring measurable customer outcomes for strategic customers, driving alignment, and resolving conflicts to keep programs on track.

Location: This is a remote-based position ideally located in the United States.

Company

hirify.global enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses through a cloud-first, AI-powered platform.

What you will do

• Own customer programs end to end, establishing clear goals, success criteria, and an execution plan across cross-functional teams.
• Build and maintain integrated program plans (scope, schedule, dependencies, milestones) in partnership with customers and internal teams.
• Serve as the primary customer point of contact; clarify decisions, and drive timely execution.
• Run the delivery cadence (standups, checkpoints, executive reviews); track progress, remove blockers, and drive corrective actions.
• Define, track, and report PMO metrics/KPIs that measure delivery health and customer outcomes.
• Lead escalations and executive communications; navigate tradeoffs and resolve conflicts to keep programs on track.

Requirements

• Bachelor’s degree or equivalent practical experience.
• 7+ years leading complex, cross-functional, customer-facing programs delivering enterprise software and/or hardware.
• PMP certification.
• Strength in executive stakeholder management, influence without authority, and driving decisions across competing priorities.
• Proven track record delivering programs on time, within scope, and aligned to customer outcomes.
• Ability to travel up to 20% of the time.

Nice to have

• Working knowledge of hirify.global products.
• Domain knowledge of SaaS and networking technologies (IP, ATM, and/or TDM), switching, or transmission.
• Organizational change management leadership; certification a plus (e.g., Prosci, ACMP, CSM, or equivalent).
• Program Management Professional (PgMP) Certification.

Culture & Benefits

• Eligible for a bonus as part of the total compensation package.
• More information about the pay range specific to candidate location and other factors will be shared during the recruitment process.
• Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience.