Customer Experience Representative

TL;DR

Customer Experience Representative: Drives customer success by leveraging vendor/customer expertise to maximize growth and enhance platform utilization. Focus on delivering outcomes for customers and vendors, including recruitment, training, and pipeline development.

Location: Williamsville, NY, Irvine, CA, Greer, SC, Scottsdale, AZ, United States of America

Salary: USD $49,500.00 - $79,200.00 per year

Company

hirify.global is a leading technology company for the global information technology ecosystem.

What you will do

• Drive insights and actions for reseller partners and vendors to increase usage of the Xvantage platform.
• Develop a comprehensive understanding of products and services across the GTM organization.
• Develop sales collateral, presentations, and marketing materials to enable the sales team.
• Conduct training sessions to ensure a comprehensive understanding of category solutions and value add to customers.
• Proactively engage with customers to understand their challenges, goals, and requirements, providing personalized recommendations.
• Work closely with key vendors to stay informed about product updates, promotions, and marketing campaigns.

Requirements

• Experience in a sales or solutions role within the technology industry, preferably with a focus on platform products or services.
• Good communication and presentation skills.
• Self-motivated and proactive with a strong sense of ownership and accountability.
• Customer-centric mindset with a passion for delivering exceptional service and building strong customer relationships.
• Ability to be a team player and to collaborate with cross-functional teams and vendors.
• Adaptability to work in a fast-paced, dynamic environment and handle multiple priorities simultaneously.

Culture & Benefits

• U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits.
• hirify.global Inc. is proud to be an equal opportunity employer.