Intern - Lab/Tac Network Engineer

TL;DR

Intern - Lab/TAC Network Engineer: Learning routing and switching protocols using hirify.global multi-layer Ethernet switches with an accent on designing, implementing, and troubleshooting networks. Focus on assisting with lab operations, replicating customer network issues, and preparing for a Technical Support Engineer or Network Engineer role.

Location: Hybrid in Raleigh, North Carolina

Company

hirify.global creates effortless networking experiences that enable all of us to advance by leveraging machine learning, artificial intelligence, analytics, and automation.

What you will do

• Learn hirify.global products, routing & switching protocols, and lab operations.
• Set up networking equipment for Technical Support Engineers (TSEs) to use for customer support.
• Partner with TSEs to help replicate customers’ network issues (software, hardware, configuration).
• Assist with lab operations (racking, cabling, troubleshooting, managing equipment, etc.).
• Accurately document work activities in a clear and concise manner.

Requirements

• Passion and aptitude for learning technology and solving problems.
• Strong written and verbal communication skills.
• Basic networking knowledge including Ethernet, TCP/IP, OSI model, routing and switching.
• Experience in a service-oriented position.
• Can work independently with minimal guidance as well as collaboratively with other team members.
• Pursuing a Bachelor’s degree in a computer or networking related field.

Nice to have

• Experience working with routers and switches in a lab environment or technical support position.
• Knowledge of servers and virtualization (VMware, Linux, Microsoft).
• Knowledge of scripting language(s).

Culture & Benefits

• Committed to fostering an inclusive workplace that embraces differences.
• Strive to prevent subtle forms of inappropriate behavior.
• Encourage people from underrepresented groups to apply.

Hiring process

• AI tools may be used to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.
• Final hiring decisions are ultimately made by humans.