Int Vip Account Manager (Igaming)

TL;DR

Int VIP Account Manager (Igaming): Building and maintaining strong relationships with VIP customers with the objective of retention and identifying opportunities to enhance their experience with an accent on providing proactive support to VIP players, ensuring their needs are met promptly and effectively. Focus on monitoring VIP player activity and engagement and working on VIP specific campaigns and promotions.

Location: Cape Town

Company

hirify.global is a company in the iGaming industry.

What you will do

• Build and maintain strong relationships with VIP customers to enhance their experience and ensure retention.
• Provide proactive support to VIP players, addressing their needs promptly and effectively.
• Monitor VIP player activity and engagement, developing VIP-specific campaigns and promotions.
• Analyze data and internal reporting to improve VIP experiences.
• Collaborate with internal departments to ensure seamless communication and execution of processes.
• Stay updated with industry information, policies, and regulations in the iGaming sector, ensuring data security.

Requirements

• Previous experience as an Account Manager within the iGaming industry.
• Excellent communication and presentation skills.
• Outstanding problem-solving skills with a proactive approach.
• Ability to work under pressure, in a team environment, and multitask effectively.
• Strong drive to achieve and exceed targets.
• Willingness to work weekends.
• Fluency in English.

Culture & Benefits

• Competitive salary + individual performance-based bonuses every quarter.
• 20 days annual leave + public holidays.
• South African employment contract.
• Referral bonuses & flash bonuses.
• Top-of-the-line equipment provided.
• Annual company retreats for internal networking opportunities.