Technical Support Engineer (Fintech)

TL;DR

Technical Support Engineer (Fintech): Managing technical support for a unified API platform with an accent on investigating, triaging, and resolving complex customer integration issues. Focus on debugging REST API flows, performing SQL data analysis, and collaborating with engineering to improve platform stability.

Company

hirify.global is a leading unified API company powering embedded finance by connecting fintechs and banks to SMB financial data.

What you will do

• Handle first-level technical support for global customers.
• Investigate, resolve, and triage incoming tickets during EST business hours.
• Participate in a weekday on-call rotation (5pm-1am EST) for urgent enterprise issues.
• Collaborate with product and engineering teams to enhance customer experience.
• Develop internal tooling and contribute code to optimize support processes.

Requirements

• Must be based in Latin America
• High level of English proficiency required
• Proficiency in SQL
• Ability to read/write code in Python, TypeScript, or Ruby for debugging purposes
• Experience using Postman or curl to reproduce API issues
• Background in Technical Support or Software Engineering

Culture & Benefits

• Fast-paced and highly collaborative environment
• Generous paid time off policy
• Quarterly company-wide recharge days
• Wellness stipend