Core Banking Support Specialist (Fintech)

TL;DR

Core Banking Support Specialist (Fintech): Supporting global clients with core banking operations, integrations, and transactional accounting with an accent on complex issue diagnosis and financial data integrity. Focus on managing live production incidents, ensuring accurate ledger reconciliation, and acting as a technical bridge between client engineering teams and internal product stakeholders.

Location: Remote, working CET hours.

Company

hirify.global is a specialized B2B SaaS company providing cloud-based core banking systems for neo-banks, digital banks, and fintechs globally.

What you will do

• Provide expert support for core banking functions including account structures, transaction posting, and interest/fee calculations.
• Diagnose and resolve complex issues involving configuration errors, data integrity, and integration failures.
• Support double-entry accounting processes and assist clients in reconciling balances and reports.
• Manage incident triage and communication for live banking environments, ensuring financial risk is mitigated.
• Act as a technical bridge between client engineering teams and internal product development.
• Contribute to support playbooks, documentation, and platform improvement initiatives.

Requirements

• 5+ years of experience supporting core banking systems, payment platforms, or financial infrastructure.
• Deep understanding of transaction posting logic, ledger structures, and operational accounting.
• Ability to interpret API requests, responses, and technical logs for integration support.
• English: C1+ required for clear communication with clients.
• Must be available to work CET hours.
• Experience with incident-driven, high-reliability production environments.

Nice to have

• Experience using Zendesk or similar support management software.
• Background in managing SLAs and KPIs within a support framework.

Culture & Benefits

• Collaborative environment working closely with global Product and Engineering teams.
• Opportunity to work on large-scale financial infrastructure impacting 25+ million clients.
• Merit-first, performance-driven culture with an emphasis on professional impact.
• Remote-first working arrangement.