Technical Support Engineer (L2) (Fintech)

TL;DR

Technical Support Engineer (L2) (Fintech): Providing technical support and troubleshooting for a B2B verification platform with an accent on API requests, SQL analysis, and client communication. Focus on resolving complex technical issues for B2B clients and coordinating between customers and internal engineering teams.

Location: Remote (Global)

Company

hirify.global is a leading full-cycle verification platform that enables scalable compliance for B2B clients worldwide.

What you will do

• Provide technical support, configuration, and troubleshooting for B2B clients on the hirify.global platform.
• Perform technical analysis of reported problems and define resolution plans.
• Collaborate with other engineers to escalate cases and provide technical action plans.
• Act as a liaison between clients and internal resources to answer technical questions.
• Communicate with clients via chat, email, and outbound calls.

Requirements

• Fluent in English & Mandarin (B2+ oral and written)
• Basic understanding of networking, web, API requests, and SQL.
• Ability to handle demanding customers with calmness and thoughtfulness.
• Willingness to provide high-quality support services.

Nice to have

• Experience debugging network requests via browser console.
• Familiarity with Postman or API troubleshooting.
• Experience in technical support for web or mobile applications.

Culture & Benefits

• Remote-first, trust-based culture with no mandatory office days or attendance trackers.
• Generous time off including birthday holiday, 10 personal days, and 7 sick days.
• Transparent market-benchmarked compensation and growth plans with learning opportunities.
• Fully covered team offsites for in-person collaboration and recharging.
• Provision of necessary tools and hardware for remote work.

Hiring process

• TA screening.
• Hiring Manager Interview.