Renewal Representative

TL;DR

Renewal Representative (Customer Success): Managing subscription renewals and driving customer retention with an accent on data accuracy, CRM management, and cross-functional collaboration. Focus on simplifying account management processes and ensuring seamless service continuity for users.

Location: Must be based in Budapest, Hungary

Company

hirify.global is an educational technology company that builds intuitive platforms to simplify learning and empower personal development.

What you will do

• Manage standard subscription renewal processes to ensure timely completion.
• Maintain data accuracy within CRM systems for all account records.
• Drive customer satisfaction by addressing inquiries and facilitating seamless interactions.
• Support retention strategies by identifying growth opportunities within existing accounts.
• Collaborate across internal teams to resolve renewal-related issues.

Requirements

• Must be based in Budapest, Hungary.
• Strong organizational skills with attention to detail.
• Proficiency in CRM systems and subscription management workflows.
• Ability to work a 2nd shift schedule.
• English proficiency required for professional communication.
• Commitment to passing required background and identity verification checks.

Culture & Benefits

• Commitment to inclusive hiring practices and diverse work environments.
• Opportunity to grow expertise within a global edtech organization.
• Competitive benefits package tailored to local operations.
• Collaborative and mission-driven team culture focused on education.