Customer Account Executive (SaaS)

TL;DR

Customer Account Executive (SaaS): Delivering proactive customer success, training, and recruitment administrative support for a recruitment software platform with an accent on ATS feature adoption, data-driven performance analysis, and client onboarding. Focus on helping clients maximize ROI from recruitment tools, streamlining processes through automation, and providing expert guidance to in-house recruitment teams.

Location: Must be based in South Africa, working UK hours (9:00 am – 5:30 pm).

Company

A UK-based software company providing recruitment technology and applicant tracking systems to help organizations hire more effectively.

What you will do

• Onboard new customers to the ATS, ensuring they understand features and smarter ways of working.
• Deliver proactive training sessions to help users maximize the platform's potential.
• Set up and schedule open roles for clients across leading job boards and platforms.
• Review campaign performance and provide data-driven recommendations for process improvement.
• Support revenue growth by spotting feature adoption and expansion opportunities.
• Collaborate with the team to shape future product development based on user feedback.

Requirements

• Must be based in South Africa with the legal right to work there.
• Strong experience in customer service and administration within a tech-led environment.
• Ability to learn new software systems quickly.
• Analytical mindset with confidence in interpreting data to drive decisions.
• Excellent communication and presentation skills, particularly for training and client meetings.
• Familiarity with CRM, ticketing, or project management software.

Nice to have

• Previous experience working in a SaaS Customer Success Team.

Culture & Benefits

• Fixed-term 12-month maternity cover contract.
• 23 days holiday plus bank holidays, increasing to 28 days with the ability to buy more.
• Half-day holiday on your birthday.
• Private healthcare and pension benefits.
• Opportunity to work within a friendly, tech-forward, and inclusive team.