Enterprise Customer Success Manager (SaaS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Enterprise Customer Success Manager (SaaS): Building and fostering high-value relationships with brokerage and team customers to drive product adoption, retention, and expansion with an accent on strategic alignment and data-informed guidance. Focus on mentoring peers, leading cross-functional initiatives, and optimizing client workflows for the dotloop product suite.
Location: Must be based in the United States
Salary: $81,500 – $137,100 annually (location-dependent)
Company
is a leading real estate platform dedicated to empowering consumers throughout their home-buying, selling, and renting journey.
What you will do
- Manage a portfolio of high-value brokerage and team accounts as their primary strategic contact.
- Oversee onboarding and implementation, defining success plans that ensure strong long-term adoption.
- Analyze account data to identify trends, risks, and upsell or cross-sell opportunities.
- Develop proactive relationships with client executives through regular business reviews.
- Mentor other CSMs by sharing playbooks and coaching on complex customer scenarios.
- Advocate for customer needs by bringing aggregated insights to product and operations teams.
Requirements
- Must be located in and authorized to work in the United States.
- 5+ years of experience in Customer Success, Account Management, or Consulting, preferably within SaaS.
- Strong analytical skills with experience translating data into actionable client insights.
- Proven ability to manage high-value strategic accounts and drive retention.
- Excellent communication and presentation skills suitable for executive-level engagement.
- Bachelor's degree or equivalent work/military experience.
Culture & Benefits
- Comprehensive benefits package including health, dental, and vision insurance.
- Inclusive and innovative work culture focused on career growth and professional development.
- Flexible work environment as a remote-first position.
- Opportunities to work on industry-shifting technology within a Fortune 100 Best Company to Work For.
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