Senior Customer Success Executive (Fintech)

TL;DR

Senior Customer Success Executive (Fintech): Driving customer adoption, retention, and expansion for a core banking SaaS platform with an accent on strategic consulting and stakeholder management. Focus on building high-value relationships with C-level executives in the banking and fintech sectors to ensure successful subscription renewals and digital transformation.

Location: Must be based in the EMEA region (European, West, and Eastern African time zones) with ability to travel quarterly.

Company

hirify.global provides a flexible SaaS core banking platform that enables financial institutions and neobanks across Southeast Asia and Africa to scale their operations.

What you will do

• Manage key enterprise accounts, ensuring successful product adoption and long-term value realization.
• Drive revenue growth through strategic upselling, cross-selling, and renewal management.
• Act as a trusted advisor to C-level stakeholders, board members, and operational leads within the financial sector.
• Proactively identify and mitigate churn risks, proposing mitigation strategies and process improvements.
• Collaborate with product, tech, and marketing teams to share customer insights and influence the product roadmap.
• Provide training and consultation on digital transformation best practices and system utility.

Requirements

• At least 7 years of experience in the banking or fintech sector.
• At least 3 years of experience in a Senior or Managerial role.
• Must be based in the EMEA region and aligned with European, West, or Eastern African time zones.
• Proven experience working in an international, cross-cultural environment.
• Strong strategic thinking and leadership presence.
• Outstanding negotiation and communication skills.

Culture & Benefits

• Merit-first, performance-driven organizational culture.
• Opportunity to work within a diverse, multinational team creating global impact.
• Remote-first work environment with quarterly team offsites (e.g., in Zagreb).
• Focus on innovation and solving complex financial challenges.
• Opportunity to engage with high-level financial leadership globally.