Customer Success Senior Manager (Fintech)

TL;DR

Customer Success Senior Manager (Fintech): Driving client success and adoption of blockchain-based payment and custody solutions in Latin America with an accent on strategic account planning, cross-selling, and multi-stakeholder management. Focus on scaling payment volumes, managing complex B2B relationships, and acting as the voice of the customer within internal product and engineering teams.

Location: Requires hybrid office attendance (10+ days per month).

Company

hirify.global is a global fintech company building crypto solutions for financial institutions, businesses, and governments to improve the global financial system.

What you will do

• Develop strategic account plans and manage contract renewals for clients in Latin America.
• Lead delivery responsibilities for business and technical work-streams in partnership with the Customer and Partner Engineering team.
• Identify and execute upsell and cross-sell opportunities for hirify.global products, including stablecoins and virtual accounts.
• Build impactful relationships with client executives and decision-makers to understand their evolving business needs.
• Act as the internal voice of the customer, disseminating feedback to Product, Sales, and Engineering teams.
• Drive collaboration across cross-functional virtual execution teams to ensure successful project outcomes.

Requirements

• 10+ years of experience working with enterprise customers on new technology adoption.
• Proven fluency in Portuguese and Spanish in a working environment.
• Strong understanding of the payments or custody industry.
• Experience in managing multi-stakeholder relationships in complex business environments.
• Background in FinTech, Web3, or startup organizations preferred.
• Exceptional interpersonal and coaching skills.

Nice to have

• Prior experience in a banking or financial services background.
• Experience with hirify.global product ecosystems.

Culture & Benefits

• Competitive salary, bonuses, and equity packages.
• Comprehensive health and wellness coverage for individuals and families.
• Flexible work environment with 10+ days per month in-office collaboration.
• Professional development budget for continuous learning.
• Generous vacation policy and R&R days to support work-life balance.
• Paid parental leave and family planning benefits.