Product Expert, Customer Support (AI)

TL;DR

Product Expert (AI Analytics): Providing technical support and expertise to users of a data analytics platform with an accent on SQL-based troubleshooting, platform guidance, and customer advocacy. Focus on resolving complex data challenges, identifying trends in product usage, and collaborating with Product/Engineering teams to improve the user experience.

Location: Must be based in Dublin, Ireland; the role is hybrid.

Salary: €53,000 – €85,000

Company

hirify.global is an AI-powered analytics platform that provides a governed context graph for enterprise data, enabling users to interact with company data through natural language and unified semantic models.

What you will do

• Act as the primary point of contact for customers via Slack, helping them resolve complex data problems.
• Deeply master the product to provide technical support and teach best practices.
• Communicate customer needs and feedback to internal Product and Engineering teams.
• Partner with Solutions Engineering to identify trends and improve overall platform tooling.
• Reproduce bugs and create high-quality reports to facilitate rapid fixes.
• Contribute to the community site by creating troubleshooting guides and design patterns.

Requirements

• Strong SQL skills and knowledge of data analytics/BI tooling.
• Must be based in Dublin, Ireland.
• Unable to provide visa sponsorship for this position.
• 1+ years of experience in data analytics or technical support.
• Excellent written and oral communication skills.
• Passion for problem-solving and helping data professionals succeed.

Culture & Benefits

• Join a team with extensive experience in the data space, including founders from Looker and Stitch Data.
• Opportunity for professional growth in a fast-growing company.
• Collaborate with a high-touch, passionate team focused on customer success.
• Equity offered as part of the compensation package.