Customer Success Executive

TL;DR

Customer Success Executive (Customer Success): Managing dealer portfolios and ensuring product adoption for DoneDeal with an accent on relationship building and technical troubleshooting. Focus on onboarding new dealers, resolving inquiries, and driving long-term retention through proactive collaboration with sales and product teams.

Location: Must be based in Ireland (Hybrid in Dublin or remote).

Company

hirify.global is a leading Irish technology company dedicated to making buying and selling simple by creating meaningful connections through market-leading products.

What you will do

• Manage and maintain strong relationships with motor dealer customers to ensure subscription value.
• Assist with dealer onboarding and provide ongoing technical troubleshooting support.
• Collaborate with Account Managers to lead dealer portfolios and drive retention.
• Represent the voice of the customer by providing feedback to product and commercial teams.
• Utilize tools like Salesforce and Intercom to manage inquiries and improve support workflows.
• Partner with cross-functional teams to deliver excellent outcomes and resolve customer issues.

Requirements

• Must be based in Ireland with full working rights.
• Minimum 1 year of experience in a customer-facing or technical support role.
• Proficiency with customer support tools such as Salesforce or Intercom.
• Strong ability to manage queries across chat, email, and phone with a proactive approach.
• Excellent collaboration skills and ability to work effectively in a fast-paced environment.
• High attention to detail and ability to drive continuous service improvements.

Culture & Benefits

• Flexible work environment with the option to work from home or in the Dublin office.
• Comprehensive health and wellbeing support including fully-paid healthcare and life insurance.
• 5% employer pension contribution.
• Focused career development, growth, and progression opportunities.
• Inclusive culture that values diversity and employee wellbeing.