Senior Customer Success Manager (Cybersecurity)

TL;DR

Senior Customer Success Manager (Cybersecurity): Managing a portfolio of key accounts for an AI-driven cybersecurity platform with an accent on driving renewals, expansion, and client advocacy. Focus on conducting strategic business reviews, negotiating upsells, and resolving complex technical escalations for C-Suite stakeholders.

Location: Must be based in Paris, France (Onsite)

Company

hirify.global is a global leader in AI for cybersecurity, providing a proprietary platform that protects nearly 10,000 organizations from unknown threats.

What you will do

• Manage complex customer deployments, escalations, and subscription renewals across a global customer base.
• Conduct strategic business reviews and health checks with executive leadership (CIO, CISO, CTO).
• Present and demonstrate cyber threat defense solutions to information security experts.
• Identify and negotiate complex upsell and cross-sell opportunities based on evolving customer needs.
• Analyze customer engagement to assess risks and execute comprehensive action plans.
• Lead strategic team initiatives, mentor junior staff, and develop best-practice guidelines.

Requirements

• Fluency in French and English is required.
• Minimum 5 years of experience in Customer Success, Account Management, or Consulting.
• Strong communication and presentation skills suitable for C-level interactions.
• Advanced understanding of cybersecurity concepts.
• Strong time management, self-motivation, and team collaboration skills.
• Based in or able to work from the Paris office.

Culture & Benefits

• 25 days of annual holiday plus all public holidays.
• Additional day off for your birthday.
• Comprehensive life, disability, and medical insurance.
• Meal vouchers.
• Employee Assistance Program.