Care Expert (Medtech)

TL;DR

Care Expert (Medtech): Transforming member requests into delightful experiences by providing meaningful solutions, swift responses, and accurate information with an accent on mastering the intricacies of the French healthcare system and the unique needs of B2B partners. Focus on driving process excellence, leading innovative Care projects, and shaping the future of Care at hirify.global.

Location: Must be based in France

Company

hirify.global is building a vertically integrated health partner that unites insurance and smart healthcare delivery into one seamless system.

What you will do

• Transform member requests into delightful experiences by providing meaningful solutions, swift responses, and accurate information.
• Master the intricacies of the French healthcare system and the unique needs of B2B partners.
• Drive process excellence by identifying and implementing key improvements and transforming data insights into actionable solutions.
• Lead innovative Care projects tailored to your unique expertise.
• Guide and inspire fellow hirify.globalers, building high-performing project teams.

Requirements

• Have a genuine passion for helping others and find joy in solving member challenges.
• Master French and English at a full working proficiency level (written and spoken).
• Navigate technology with confidence and embrace digital tools.
• Feel at ease connecting with members across all channels - email, chat, and phone calls (call-back only).
• Bring natural empathy and a calm presence to every interaction.
• Your home base should be in France (fiscal residence).

Culture & Benefits

• Generous equity packages complement your base salary.
• Flexible Office: Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship.
• Flexible vacation policy and flexible working hours.
• Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country.
• Personal growth through coaching.

Hiring process

• Interviews will start end of March.