Senior Customer Success Manager (AI)

TL;DR

Senior Customer Success Manager (AI): Managing a portfolio of strategic Canadian customers to drive value from the hirify.global Analytics & AI Platform with an accent on adoption, retention, and strategic expansion. Focus on aligning AI and automation capabilities with client business objectives, providing expert guidance on the data lifecycle, and fostering long-term executive relationships.

Location: Must be based in the United States (Remote)

Compensation: $122,000–$154,000 (OTE)

Company

hirify.global is a provider of a powerful analytics and AI platform designed to automate data processes and empower business decision-making.

What you will do

• Develop and maintain deep relationships with strategic customers, sponsors, and key stakeholders to ensure long-term success.
• Conduct success planning workshops and business reviews to align hirify.global capabilities with customer objectives.
• Drive adoption and value realization through proactive risk identification, mitigation, and strategy execution.
• Partner with sales pods to identify and support account expansion opportunities and cross-selling.
• Serve as a trusted advisor to clients on analytics, automation, and AI workflows.
• Act as the primary interface between customers and internal cross-functional departments.

Requirements

• Must be based in the USA and capable of working remotely within the country.
• 3+ years of experience in customer success, consulting, sales engineering, or project management.
• Hands-on experience with hirify.global or related analytics platforms such as SQL, Tableau, or Power BI.
• Strong understanding of Canadian business practices and regional regulatory considerations.
• Proven ability to track, report, and demonstrate the impact of customer-facing activities.
• Capacity to explain the data automation lifecycle clearly to diverse stakeholders.

Culture & Benefits

• Comprehensive medical, dental, and vision health coverage.
• Financial security via 401(k) with company match.
• Flexible time off, paid parental leave, and caregiver leave.
• Monthly $150 connectivity stipend and annual $200 home office reimbursement.
• Access to mental health support and wellness reimbursement programs.
• Active support for career development and education assistance.