Client Success Manager (Medtech)

TL;DR

Client Success Manager (Medtech): Building and maintaining strong customer relationships, acting as the day-to-day lead on assigned accounts, and ensuring the timely and successful delivery of our solutions according to customer needs and objectives with an accent on managing multiple priorities and excelling in a deadline-driven environment. Focus on clear, consistent communication with clients, preparing and distributing key materials, and continuously learning and deepening the understanding of processes and products.

Location: Travel to client locations as needed.

Salary: $70,000 - $80,000

Company

Medscape, a division of hirify.global, is the leading online destination for physicians and healthcare professionals worldwide.

What you will do

• Foster and nurture strong client relationships.
• Support overall client satisfaction by providing the highest caliber customer-service experience.
• Ensure the timely and successful delivery of Medscape solutions in collaboration with client needs and objectives.
• Partner with Sales to help meet client objectives and drive internal goals, enhancing overall business performance.
• Manage day-to-day partnership and collaboration with all departments from sale to execution and launch ensuring project health, timely reviews, and quality checks that meet client expectations.
• Maintain clear, consistent communication with clients, preparing and distributing key materials.

Requirements

• Bachelor’s degree preferred or will consider related experience.
• Minimum of 3-4 years of experience with a combination of digital, agency and healthcare experience.
• Minimum of 1-2 years of experience in Account Management or Client Service.

Nice to have

• Experience in pharmaceutical/HCP advertising, or healthcare, or medical/legal/regulatory review process strongly desired; equivalent experience in a highly regulated industry may substitute.
• Familiarity with HCP-based clients including MLR process.
• Understanding of digital advertising.
• Ability to thrive in a fast-paced, collaborative environment.

Culture & Benefits

• This position is also eligible for a discretionary company bonus, based upon business results.