Solutions Engineer (AI Systems)

TL;DR

Solutions Engineer (AI Systems): Accelerating company-wide adoption of the enterprise knowledge and AI platform with an accent on user enablement and solution design. Focus on leading trainings, supporting users, shaping high-impact requests, and helping teams understand when to use search, an agent, or an automation to solve a problem.

Location: Hybrid, Austin, Texas. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Company

hirify.global strives to select the best qualified applicant for any opening.

What you will do

• Serve as the primary enablement and solutioning partner for enterprise AI and knowledge platforms across the organization.
• Guide users toward practical, high-value use cases, and set clear expectations around platform capabilities, limitations, and delivery timelines.
• Lead onboarding and training sessions, including AI 101, role-based training, and agent support.
• Translate business needs into technical requirements and scoped solution briefs.
• Collaborate with engineering teams to assign and support development resources.
• Partner with system owners to improve content hygiene, metadata standards, permissions models, and governance practices that directly impact AI-driven search effectiveness.

Requirements

• 5+ years in Solutions Engineering, Business Systems, Enterprise Applications, or a similar role.
• Experience with enterprise AI/search platforms, knowledge management platforms, and driving adoption of enterprise SaaS tools across large organizations.
• Experience designing internal productivity agents or AI-enabled workflows.
• Ability to translate business needs into clear technical requirements.
• Experience running discovery sessions and documenting solution designs.
• Strong stakeholder management skills across business and technical teams.

Nice to have

• Background working with IT, Digital, or Engineering teams.
• Working experience with Confluence, Jira, GitHub, and SharePoint.
• Experience measuring adoption, engagement, and ROI for enterprise tools.

Culture & Benefits

• Dynamic environment with diverse problems to solve.
• Opportunity to help others succeed.
• Continuous improvement of processes.
• Comfortable working through ambiguity.