Customer Care Specialist II

TL;DR

Customer Care Specialist II: Providing customer service to rental car customers by addressing inquiries, receipts, or payments related to tolls and violations with an accent on complete and accurate resolution. Focus on meeting performance goals for efficiency, schedule adherence, quality, customer satisfaction, and attendance.

Location: Mesa, Arizona

Company

hirify.global is an Equal Opportunity Employer.

What you will do

• Provide customer service to rental car customers regarding tolls and violations.
• Use tools and resources to reach a complete and accurate resolution.
• Place clear and concise notes on customer accounts.
• Meet performance goals for efficiency, schedule adherence, quality, customer satisfaction, and attendance.

Requirements

• High School Diploma or GED equivalent.
• 6 months+ customer service experience (call-center preferred).
• Basic computer skills with the ability to navigate between applications, including Microsoft Office.
• Passion for working in a team and being collaborative, but able to work independently.
• Outstanding interpersonal skills, strong work ethic, and self-motivated, with excellent communication skills and able to speak authentically.
• Flexibility to work any shift. Current hours of operation are between the hours of 9:00AM to 5:30PM EST time M-F.

Nice to have

• Bi-lingual (Spanish) is a plus!

Culture & Benefits

• Competitive compensation.
• Comprehensive benefits and perks, including full Medical, Dental, Vision, 401k, PTO, Sick Time, Tuition Reimbursement, Paid Holidays.
• The opportunity to grow and develop, with clear paths for long-term career growth and mobility.
• The ability to make a noticeable difference, and impact and improve lives.