Customer Service Administrator

TL;DR

Customer Service Administrator: Providing on-site support for students and instructors at a professional education facility with an accent on facility operations, CRM data management, and white-glove student service. Focus on coordinating class schedules, assisting with licensing applications, and maintaining a positive, professional environment in Glendale, AZ.

Location: On-site in Glendale, Arizona

Company

hirify.global is a pioneer in online professional education, serving over one million students annually across a family of leading professional development platforms.

What you will do

• Welcome guests, manage student check-ins, and handle inquiries in-person, via phone, and chat.
• Maintain accurate student and class records using internal CRM systems.
• Assist the Site Manager with daily facility operations, including inventory, cash reconciliation, and reporting.
• Support instructors with classroom preparation, technology setup, and materials.
• Facilitate licensing application processes for students.
• Maintain the cleanliness and organization of classrooms and testing areas.

Requirements

• High school diploma or GED required; some college coursework is preferred.
• Minimum 1–2 years of experience in a customer-facing role.
• Proficiency in Microsoft Office suite.
• Ability to lift up to 40 pounds and perform physical tasks like setting up event furniture.
• Flexibility to work overtime, nights, and weekends as required.

Nice to have

• Previous experience working with CRM software.

Culture & Benefits

• Collaborative team environment guided by values of love, joy, boldness, teamwork, and curiosity.
• Opportunity to work within a well-established, growing leader in the professional education sector.
• Inclusive and diverse workplace culture that encourages applicants from all backgrounds.