Customer Support Specialist

TL;DR

Customer Support Specialist: Providing empathetic and prompt responses to customer inquiries and educating customers about the product with an accent on delivering high-quality support. Focus on managing a high volume of inbound calls and identifying retention and upsell opportunities.

Location: Must be based in the greater San Antonio, TX area (within 50 miles of city center)

Salary: $19/hr plus upsell incentives, but may vary depending upon job related knowledge, skills, experience, location, and meeting metrics while in the role.

Company

hirify.global's category-defining suite of intelligent digital safety products help millions of customers protect themselves against digital threats.

What you will do

• Provide superior service to hirify.global customers as part of the Customer Experience team.
• Answer customer service inquiries, process enrollments, handle complaints, and troubleshoot problems with hirify.global’s products and services.
• Manage a high volume of inbound calls and deliver a positive experience for each caller.
• Identify retention and upsell opportunities by aligning hirify.global's Identity, Privacy and Security solutions with the customer's unique needs.
• Conduct outbound calls when following up with customers.

Requirements

• 2 years of experience in a customer service or call center environment preferred.
• Excellent data entry and typing skills.
• Superior listening, verbal, and written communication skills.
• Ability to handle emotional and high-stress calls with empathy, remaining patient and calm to understand the caller's reason for the call and respond appropriately.
• Ability to multitask effectively, simultaneously listening and typing with high detail and accuracy.
• Comfortable with utilizing technology, navigating the internet, and learning new system processes.
• Experience working with Microsoft Windows and Google Suite environment; comfort with Mac systems preferred.
• Reliable home internet (minimum internet download speed of 50 mbps) and dedicated workspace to ensure confidentiality; must have dedicated hard-wired internet access w/ethernet cable.

Culture & Benefits

• Competitive pay, health and wellness benefits, retirement savings plans, parental leave, and more!