Patient Engagement Specialist (Healthcare)

TL;DR

Patient Engagement Specialist (Healthcare): Driving patient participation in at-home clinical services through high-volume outreach with an accent on building trust and navigating complex patient care journeys. Focus on conducting high-volume outbound calling, educating patients on care models, and managing appointment scheduling through CRM and EHR systems.

Location: Must be based in the United States and able to work Eastern Time (EDT)

Salary: $22/hour

Company

hirify.global is a healthcare startup reimagining the patient experience through technology-enabled, at-home clinical services.

What you will do

• Conduct high-volume outbound calling (150-200 calls daily) using auto-dialer tools to secure patient appointments.
• Educate patients on the benefits of at-home services and guide them through their specific care journeys.
• Utilize EHR systems to document interactions and manage patient scheduling efficiently.
• Collaborate with healthcare professionals and internal teams to ensure a seamless service experience.
• Escalate complex customer concerns or questions to appropriate departments for resolution.

Requirements

• At least 2 years of outbound call center experience, including 1+ years in the healthcare industry.
• Fluent in English and Spanish (Bilingual).
• Must be based in the United States and available to work during Eastern Time (EDT).
• Proficiency in using Electronic Health Record (EHR) software.
• Strong interpersonal and communication skills across phone, email, and chat.

Nice to have

• Experience with Zendesk.
• Experience with Five9.

Culture & Benefits

• 100% premium coverage for Medical, Dental, and Vision insurance for employees and families.
• 401(k) retirement plan with company match.
• Unlimited Paid Time Off (PTO).
• Generous parental leave policy (16 weeks for birthing parents, 8 weeks for non-birthing).
• Fertility and infertility treatment support (up to $10,000 lifetime max).