Customer Support Agent (Italian Speaking)

TL;DR

Customer Support Agent (Italian Speaking): Delivering world-class customer service and managing customer support tickets with a focus on first-call resolution. Focus on troubleshooting, issue resolution, and collaboration with internal teams to provide feedback and resolve escalated issues.

Location: Must work a hybrid schedule, two in-office days per week in Bellevue, WA. Role may require work during weekends and holidays.

Salary: $23.00 to $25.50 USD/hour

Company

hirify.global is a technology solutions firm headquartered in Bellevue, Washington, that helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business.

What you will do

• Deliver world-class customer service by following established departmental policies, processes, and standards.
• Manage and respond to customer support tickets submitted by customers within the established SLA, client standards, and performance guidelines.
• Follow established troubleshooting procedures, including the use of appropriate resources and desktop tools to diagnose problems.
• Coordinate internally with other teams as needed to provide feedback, identify/report trends, and help resolve issues.
• Monitor client-facing tools and keep up with client updates and directives.
• Employ critical thinking skills to make sound judgment calls and determine appropriate steps to make the best business decisions for the client and user.

Requirements

• One year or more of customer service experience or equivalent.
• Associates degree or equivalent or relevant experience; Bachelor’s degree preferred.
• Comfortable using computers and can perform initial level troubleshooting of computer and network issues.
• Written fluency in English and Italian language.
• Excellent verbal and written communication skills, interpersonal, and customer service skills.
• Excellent organizational skills and attention to detail, with strong problem-solving skills.

Nice to have

• Knowledge of Accounts tickets.
• Ability to troubleshoot Accounts ticket issues independently and as a collective.
• Some online game knowledge and experience preferred.

Culture & Benefits

• Comprehensive benefits package includes medical, dental, and vision coverage.
• Flexible Spending Account and 401k program.
• Competitive PTO offerings and parental leave.
• Opportunities for professional growth and development.