Customer (Billing) Support Agent (Hungarian)

TL;DR

Customer (Billing) Support Agent: Providing superior user support for client's customers with an accent on exceeding expectations. Focus on resolving customer inquiries and coordinating internally with other teams to resolve issues.

Location: Hybrid (Work from home and in-office located in Bellevue, WA)

Salary: $23.00 to $25.50 USD/hour

Company

hirify.global is a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States.

What you will do

• Deliver world-class customer service by following established departmental policies, processes, and standards.
• Manage and respond to customer support tickets within the established SLA and performance guidelines.
• Communicate and explain information to the customer in writing with a focus on first-time resolution.
• Coordinate internally with other teams as needed to provide feedback and help resolve issues.
• Be a champion of hirify.global’s core values by amplifying those behaviors in the day to day.

Requirements

• A minimum of 1 year of customer service experience.
• Written and verbal fluency in English language required, must pass Language Assessment Test.
• Written and verbal fluency in Hungarian required, must pass Language Assessment Test.
• Comfortable using computers, proficient typing skills, and can perform initial level troubleshooting of computer and network issues.
• Proficient with Microsoft Office Suite or related software.

Nice to have

• Some online game knowledge and experience preferred

Culture & Benefits

• Comprehensive benefits package includes medical, dental, and vision coverage.
• Flexible Spending Account.
• 401k program.
• Competitive PTO offerings.
• Parental Leave.
• Opportunities for professional growth and development.