Customer Care Officer (VIP Clients) (Fintech)

TL;DR

Customer Care Officer (Fintech): Providing personalized and in-depth support to VIP clients, including influential startups and key business leaders, with an accent on maintaining a high customer satisfaction score. Focus on anticipating client expectations, understanding their needs, and continuously improving the product.

Location: Hybrid in Barcelona or Paris. Must be fluent in French and English.

Company

hirify.global is creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools.

What you will do

• Maintain a high customer satisfaction score through personalized and in-depth support via email, chat, and phone.
• Anticipate clients' expectations and understand their needs to continuously improve the product.
• Set up internal processes to better respond to customer requests, using a continuous improvement methodology.

Requirements

• Experience up to one year in a customer support or customer service-oriented role with high-profile clients.
• Excellent oral and written communication skills.
• Customer-centric with empathy and adaptability in communication.
• Team spirit and collaborative mindset.
• Ability to identify customer pain points and strive for continuous improvement.
• Fluent in French and English.

Culture & Benefits

• Supportive team environment with a focus on continuous improvement and autonomy.
• Dynamic, fast-growing fintech environment supporting high-profile clients.
• Interesting international environment with teammates from around the world.
• Clear career path for professional progression.

Hiring process

• The hiring process lasts 20 working days on average.