Engagement Manager

TL;DR

Engagement Manager: Executing on strategic accounts by translating account strategies into structured adoption programs, driving outcomes for customers and results for hirify.global with an accent on program management and cross-functional coordination. Focus on turning ambiguous customer goals into concrete, trackable progress and leading executive business reviews.

Location: Must be based out of hubs in San Francisco Bay Area, Boston, Austin, Tokyo and London

Company

hirify.global is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500.

What you will do

• Work with the customer and Account Executive to co-develop a structured success plan with clear milestones, timelines, stakeholders, and success criteria.
• Coordinate cross-functional delivery across customer teams and internal hirify.global resources.
• Lead executive and business reviews in partnership with the Account Executive, presenting measurable adoption progress and quantifiable outcomes.
• Build and maintain organizational maps across your accounts.
• Identify where deeper technical activation is needed and engage Customer Success Engineering.
• Monitor engagement health, surface risks early, and equip the account team to respond before issues become problems.

Requirements

• 8+ years of experience in program management, enterprise customer success, or strategic consulting in a technical B2B SaaS environment.
• Ability to translate ambiguity into plans and adapt when things change.
• Confident presenting to senior stakeholders and comfortable distilling complex progress into crisp narratives.
• Understanding of the link between adoption and revenue.
• Experience in developer tooling, API platforms, or adjacent technical SaaS categories.
• Familiarity with enterprise adoption motions, including working alongside Professional Services and Solutions Architecture teams.

Nice to have

• Exposure to customer health frameworks, adoption metrics, or NRR-driven account strategies.
• Bachelor's degree in Business, Computer Science, Engineering, or a related field.
• Consultancy or project management experience in major digital transformation initiatives

Culture & Benefits

• Flexible schedule working with a fun, collaborative team.
• Comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend.
• Wellness programs to help you stay in the best of your physical and mental health.
• Frequent and fascinating team-building events to keep you connected.
• Donation-matching program to support the causes you care about.
• Inclusive culture where everyone can be the best version of themselves.