Client Delivery Engineer (SaaS)

TL;DR

Client Delivery Engineer (SaaS): Managing technical implementations for commercial customers with an accent on SSO setup, API integrations, and technical troubleshooting. Focus on bridging the gap between engineering and customer delivery, ensuring seamless go-lives and high-quality technical documentation.

Location: Hybrid in London (office 3 days/week)

Salary: £45k–£55k + bonus + equity

Company

hirify.global creates digital workplace experiences and personalized hubs to keep workforces connected, informed, and engaged.

What you will do

• Own end-to-end technical implementation for commercial accounts, including SSO setup, authentication flows, and integration configuration.
• Serve as the first line of technical response for API and configuration errors, triaging and resolving issues independently.
• Collaborate with Product and Engineering teams to continuously improve technical documentation.
• Provide structured technical summaries and handover notes to the Solution Architect for escalated accounts.
• Act as a customer-facing expert on hirify.global’s technical capabilities and stay informed about the product roadmap.

Requirements

• 1–3 years of experience in a technical, customer-facing role.
• Must be based in London (office 3 days/week).
• Solid understanding of APIs, authentication protocols (SAML, OIDC, OAuth), and integration concepts.
• Hands-on experience with session lifecycles, secure cookie handling, and token-based authentication (JWT).
• Proven ability to manage workload and communicate clearly with non-technical stakeholders.
• Exposure to B2B SaaS environments, implementation, or technical support.

Nice to have

• Bachelor's degree in Engineering, Computer Science, or a comparable field.
• Knowledge of SCIM 2.0, REST, SOAP, or GraphQL.
• Understanding of network security protocols (LDAP) and core application security principles.

Culture & Benefits

• Equity allocations with significant upside potential and a transparent bonus plan.
• Private health insurance and pension scheme.
• Company shutdown between Christmas and New Year.
• 25 days of annual leave plus public holidays.
• Inclusive and diverse culture focused on employee belonging.