Customer Service Representative

TL;DR

Customer Service Representative: Providing user support for products sold through partner Career Centers with an accent on billing resolution and account servicing. Focus on navigating multiple systems and delivering professional service to resolve inquiries effectively.

Location: Must be based in Cebu, Philippines. Role is hybrid.

Company

hirify.global provides cloud-based solutions and services for non-profits and associations to manage communities, operations, and fundraising.

What you will do

• Provide professional user support and resolve customer inquiries via telephone.
• Manage billing and account servicing issues.
• Navigate multiple websites and systems to manage and complete projects efficiently.
• Collaborate with the Team Lead to track metrics and plan task prioritization.
• Develop action plans for escalated customer issues.
• Deliver consistent, high-quality service, particularly during challenging interactions.

Requirements

• Must be based in or able to work in Cebu, Philippines.
• Eligibility to work in the Philippines without sponsorship.
• Minimum age of 18.
• Excellent telephone manner and listening skills.
• Ability to multitask and prioritize effectively.

Culture & Benefits

• Medical, dental, and optical benefits including dependents.
• Company-paid life insurance coverage.
• Flexible planned paid time off and sick leave.
• Hazard pay.
• Inclusive, purpose-driven work environment.