Customer Support Specialist (AI)

TL;DR

Customer Support Specialist (AI): Managing high-volume user inquiries and building relationships on a large-scale AI companionship platform with an accent on product education, issue resolution, and community engagement via Discord and ticketing tools. Focus on advocating for user needs, driving satisfaction, and providing support for complex AI-driven products.

Location: Must be based in the Philippines

Company

hirify.global is a rapidly growing AI companionship platform serving over 50 million users, backed by a leadership team with extensive experience in scaling tech products to IPO.

What you will do

• Serve as the first point of contact for customer inquiries through email and Discord.
• Build and maintain strong customer relationships to drive retention and satisfaction.
• Troubleshoot technical issues and educate users on AI product features.
• Record and communicate actionable product feedback to the internal team.
• Adapt to shifting schedules as the platform and support operations grow.
• Consistently meet performance targets in a fast-paced, high-growth environment.

Requirements

• Must be based in the Philippines.
• Perfectly fluent in English (C1).
• Prior experience in customer support or community management roles.
• Proficiency with Discord and ticketing tools like Zendesk or Intercom.
• Comfortable providing support for products featuring uncensored AI content.
• Goal-oriented mindset with the ability to balance execution and planning.

Culture & Benefits

• Fully remote environment with an elite, globally distributed team.
• 20 days of paid time off per year.
• Monthly health insurance allowance of 100 USD.
• Support for mental health through OpenUp sessions for employees and family.
• Co-working space budget and annual company-wide in-person gatherings.
• Dedicated learning budget and equipment stipends for workspace setup.