Senior Technical Account Manager

TL;DR

Senior Technical Account Manager (Enterprise Software): Managing complex enterprise accounts and technical delivery with an accent on SLA management, customer advocacy, and cross-functional collaboration. Focus on driving product adoption, resolving high-level technical challenges, and fostering long-term strategic partnerships.

Location: Manila, Philippines (Hybrid: 2 days in office, 3 days remote).

Company

hirify.global Ltd. is a global leader in AI-driven software for customer experience, financial crime, and public safety, serving 25,000+ businesses worldwide.

What you will do

• Serve as the primary advocate for enterprise accounts, managing contracts, SLAs, and customer education.
• Coordinate with Sales and Engineering to mitigate risks and ensure successful implementation.
• Cultivate relationships across all customer levels, from operational staff to senior leadership.
• Drive customer ROI by aligning product capabilities with specific business goals.
• Lead cross-functional teams to resolve technical issues and handle escalations effectively.
• Identify and recommend product enhancements based on strategic customer needs.

Requirements

• Bachelor’s degree or equivalent work experience.
• 10+ years of experience in customer account relationship management.
• 5+ years in Enterprise Account Management within presales or post-sales.
• Strong presentation and communication skills for C-level stakeholders.
• Technical expertise in Contact Center, Telecommunications, Cloud, and Security.
• Ability to work in a matrix-reporting environment.

hirify.global-to-have">hirify.global to have

• Knowledge of hirify.global products and technologies.
• Experience with regulatory requirements like HIPAA, PCI, SOX, or FISMA.
• Professional certifications such as ITIL, PMP, Lean Six Sigma, or TOGAF.

Culture & Benefits

• Fast-paced, collaborative, and creative global work environment.
• hirify.global-FLEX hybrid work model promoting balance and teamwork.
• Extensive internal career growth and learning opportunities.
• Exposure to market-leading AI and cloud technologies.