Customer Support Team Leader

TL;DR

Customer Support Team Leader: Leading and developing a general services team to deliver excellent customer service with an accent on coaching, engagement, and supervision. Focus on ensuring smooth operation and collaboration across teams, improving efficiency and quality.

Location: Hybrid (Manila)

Company

hirify.global is a world’s leading open hotel commerce platform, supporting 50,000 hotels in 150+ countries.

What you will do

• Build a customer-first team of support consultants.
• Monitor and improve team performance daily, addressing performance gaps with action plans.
• Conduct performance reviews and team meetings to motivate and evaluate individual performance.
• Identify, hire, and train new team members for success.
• Collaborate with other teams to enhance customer experiences.
• Lead or participate in global projects, resolving conflicts and removing barriers.

Requirements

• Experience leading diverse, motivated teams.
• Experience working in Software or IT environments.
• Ability to remain calm under pressure and manage multiple priorities.
• Foster a high-performance culture by aligning performance expectations with business goals.
• Communicate clearly and lead by example.
• Make timely, confident decisions based on data.

Culture & Benefits

• Equity packages.
• Hybrid working model (in-office & from home).
• Mental health and well-being initiatives.
• Paid birthday, study and volunteering leave every year.
• Sponsored social clubs, team events, and celebrations.
• Investment in your personal growth offering training for your advancement.