Customer Success Coordinator

TL;DR

Customer Success Coordinator: Training employees on product updates and maintaining strong client relationships throughout the customer lifecycle with an accent on excellent customer service and delivery. Focus on handling concerns/complaints promptly and providing best practices to clients.

Location: Must be based in Cebu, Philippines.

Company

hirify.global amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date.

What you will do

• Partner with sales, account management, and client relationship management teams to train employees on product updates.
• Develop and maintain strong client relationships throughout the customer lifecycle.
• Provide best practices to clients.
• Ensure excellent customer service and promptly address any concerns/complaints.

Requirements

• Requires 2 years minimum of related experience.
• Requires a bachelor’s degree.
• Basic HTML and CSS knowledge.
• Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook.
• Excellent verbal and written communication, organization and follow up skills.
• Excellent relationship building skills and ability to work both individually and as a member of a team are necessary.

Nice to have

• Salesforce experience is a plus.

Culture & Benefits

• Medical, Dental & Optical Benefits including Dependents.
• Flexible Planned Paid Time Off and Sick Leave.
• Inclusive and Welcoming Environment.
• Purpose-Driven Culture.
• Work-Life Balance.
• Hybrid Work Arrangement.