Customer Success Intern

TL;DR

Customer Success Intern: Assisting the Customer Success team in managing customer relationships, onboarding processes, and engagement metrics with an accent on providing timely support and gathering actionable feedback. Focus on collaborating with cross-functional teams and maintaining data accuracy within CRM systems to enhance the overall customer experience.

Location: Must be based in or able to commute to Manila, Philippines (Hybrid)

Company

hirify.global is a leading provider of powerful and secure IT management software solutions designed to accelerate business transformation.

What you will do

• Respond to customer inquiries and schedule team meetings to provide timely solutions.
• Support customers during the onboarding process through resource education and training coordination.
• Collect and compile customer feedback to identify improvement trends.
• Maintain and update customer records in the CRM system.
• Collaborate with Sales, Renewals, Support, and Marketing teams to ensure cross-functional alignment.
• Assist in executing customer success initiatives and special projects.

Requirements

• Currently pursuing a degree in Business, Communications, Marketing, or a related field.
• Strong verbal and written communication skills.
• Excellent organizational skills with high attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work in a hybrid environment in Manila.

Nice to have

• Familiarity with CRM software such as Salesforce, Gainsight, or NetSuite.

Culture & Benefits

• Hands-on experience in customer success and professional relationship management.
• Mentorship and guidance from experienced industry professionals.
• Flexible working hours within a hybrid office model.
• Opportunity to develop strategic insights into customer success methodologies.