Customer Support Consultant (French)

TL;DR

Customer Support Consultant (French): Providing high-level technical support for 3D scanners and dental software with an accent on case management and relationship building with international partners. Focus on resolving complex technical issues through online sessions, phone, and email while ensuring accurate documentation in the CRM.

Location: Must be based in Kyiv, Ukraine (Hybrid office work in UNIT.City)

Company

hirify.global develops innovative 3D scanners and software solutions for dental and hearing professionals, serving customers in over 130 countries.

What you will do

• Provide efficient technical support for hirify.global hardware and software via phone, email, and online sessions.
• Manage support cases by collecting relevant information according to established procedures.
• Record and track all customer interactions accurately in the company CRM.
• Interact with internal departments to escalate feedback and resolve complex issues.
• Participate in occasional on-site events.

Requirements

• Language proficiency: Fluency in French (B2+), Ukrainian, and Upper-Intermediate English.
• Strong problem-solving and logical thinking skills.
• Customer-oriented mindset with excellent communication abilities.
• Ability to multitask and work effectively under pressure.
• Residency in Kyiv or ability to commute to the office in UNIT.City for hybrid work.

Culture & Benefits

• Comprehensive benefits package including 24 working days of annual vacation.
• Medical insurance and paid sick leaves (including child sick leave).
• Maternity and paternity support.
• Complimentary breakfasts and lunches in the office.
• Opportunities for professional development and occasional business trips to Western Europe.