Junior Client Support Specialist (Polish Speaking)

TL;DR

Junior Client Support Specialist (Fintech/AI): Providing advisory support to international e-commerce and financial services clients with an accent on problem-solving, identity verification, and efficient communication. Focus on integrating innovative AI tools like ChatGPT into daily tasks to enhance productivity and service quality.

Location: Remote (Open to candidates in Morocco, Madagascar, and Ukraine).

Company

hirify.global is an EU-licensed e-money institution providing simplified payment solutions for e-commerce and retail finance.

What you will do

• Communicate with global clients via phone and email.
• Advise clients on financial services and e-commerce solutions.
• Review e-commerce project applications and activate services.
• Perform identity verification and system registration for new clients.
• Utilize AI tools like ChatGPT to streamline routine daily tasks.

Requirements

• Proficiency in English, Russian, and Polish is required.
• Strong computer skills and fast typing speed.
• High level of attentiveness and thoroughness in data entry.
• Demonstrated experience and familiarity with AI tools.
• Strong interpersonal communication skills.

Nice to have

• Prior experience in customer service.
• Knowledge of additional foreign languages.

Culture & Benefits

• Flexible working hours with full remote work possibilities.
• Participation in skill-building workshops and freedom to experiment with AI.
• Professional, quality-oriented, and dynamic international team culture.
• Opportunities for professional growth and innovation.