Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Driving enterprise adoption of Claude AI products across the Japanese market with an accent on strategic partnership, technical guidance, and consumption optimization. Focus on building regional processes from the ground up, scaling customer usage, and providing a feedback loop between local Japanese stakeholders and global product teams.

Location: Must be based in Tokyo, Japan; role follows a hybrid office policy (minimum 25% on-site).

Company

hirify.global is an AI safety and research company dedicated to creating reliable, interpretable, and steerable AI systems that are beneficial to society.

What you will do

• Establish and manage strategic relationships with key Japanese enterprise decision-makers.
• Serve as a technical advisor for Claude API, Claude for Enterprise, and Claude Code integrations.
• Monitor and optimize customer usage patterns to drive adoption and realized value.
• Develop Japan-specific customer success playbooks and best practices.
• Bridge communication between local customer needs and global internal teams (Product, Research, GTM).
• Document customer ROI and business outcomes to support contract expansions.

Requirements

• 6+ years of experience in customer-facing roles (CSM, Consulting, or Solutions Architecture).
• Fluency in English (Mandarin or Korean is a plus).
• Must be based in or willing to commute to the Tokyo office for a hybrid work schedule.
• Deep technical fluency in AI/ML concepts, APIs, and software implementation patterns.
• Proven ability to manage growth in both consumption-based and seat-based business models.
• Bachelor's degree or equivalent practical experience.

Nice to have

• Experience scaling business operations in a new region.
• Fluency in Mandarin or Korean.

Culture & Benefits

• Competitive compensation package including equity.
• Supportive visa sponsorship program with legal assistance.
• Flexible working hours with an emphasis on work-life balance.
• Collaborative, research-driven environment focused on high-impact AI safety.
• Generous vacation and parental leave policies.