Senior Member Experience, Vip (Medtech)

TL;DR

Senior Member Experience, VIP (Medtech): Delivering a white-glove experience to high-impact members, who have the potential to shape Function’s future with an accent on strategic relationship awareness and end-to-end coordination. Focus on proactive problem-solving, communication management, and supporting the development of VIP infrastructure.

Location: US - Remote

Company

Function was founded with a singular focus: empower you to live 100 healthy years.

What you will do

• Act as the main liaison for VIP members and their teams, delivering white-glove support throughout their Function experience.
• Manage all aspects of service logistics, including mobile phlebotomy, lab visits, and scans, by collaborating with both internal stakeholders and external vendors.
• Independently handle all channels of communication with clarity, professionalism, and empathy, including complex multi-party threads.
• Meticulously track each phase of the member journey with detailed documentation, ensuring no thread is dropped and every detail is captured across systems.
• Provide occasional availability outside traditional business hours to accommodate urgent timelines or member availability constraints.
• Support the development of VIP infrastructure by contributing to systems, documentation, and process improvements as part of foundational project work.

Requirements

• 3-5 years of experience in an in-person client-facing capacity and an operations-heavy role.
• Proven experience working with high-profile or high-touch individuals and managing multi-stakeholder communications.
• Strong written and verbal communication skills, especially in live support, phone calls and complex email threads.
• Highly organized with excellent judgment, discretion, and attention to detail.
• Experience using tools like Google Workspace, Slack, and spreadsheets to stay organized and move quickly.
• Willingness to work flexible hours when needed, including occasional evenings or weekends for high-priority member needs.

Culture & Benefits

• Competitive salary and benefits package.
• Flexible working hours.
• Dynamic work environment where creativity and innovation are encouraged.
• Committed to building a diverse and inclusive workforce.