Patient Support Specialist

#vacancy #Remote #customersupport #mentalhealth

We’re Hiring: Patient Support Specialist (Tier 1)
Remote from #Europe (B2B) - Full-time

Join #MEDvidi - a fast-growing digital health company improving access to mental health care across the United States.

We’re looking for a Patient Support Specialist to become the first point of contact for patients and provide empathetic, structured, and high-quality support.

What you’ll do:
• Support patients via chat, email, and calls
• Help with prescriptions, pharmacies, billing, and platform questions
• Guide patients through their journey with clarity and empathy
• Escalate complex cases and collaborate with internal teams
• Keep patients informed and ensure a smooth experience

What we’re looking for:
• English level C1–C2
• 2+ years in customer/patient support (remote experience)
• Strong communication and problem-solving skills
• Ability to stay calm in emotionally sensitive situations
• High level of empathy, ownership, and attention to detail
• Availability to work evening shifts (US time zones)

Nice to have:
• Experience in healthcare / telemedicine / mental health
• Familiarity with HIPAA, EHR, or CRM systems
• Experience supporting US customers

What we offer:
• Fully remote (EU) under B2B
• Competitive compensation in USD
• Health insurance after probation
• Sports and wellness budget
• 19 vacation days + 3 wellness days
• Paid sick leave
• Gifts for life events

Interested or know someone who fits?
Apply here: Показать контакты